SERBUS WEBSITE & PAYMENT TERMS & CONDITIONS
1. The Website
1.1. This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
2.2. Cookies are small files saved to the user’s computers hard drive that track, save and
store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
2.3. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
3. Contact & Communication
3.1. Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
3.2. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.
4. External Links
4.1. Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
4.2. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
4.3. Adverts and Sponsored Links
4.4. This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
5. Social Media Platforms
5.1. Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
5.2. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
5.3. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
5.4. Shortened Links in Social Media
5.5. This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
5.6. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
6.1. We do not collect or store credit card details nor do we share customer details with any 3rd parties
7. Customer Data / Card Details
7.1. No card data is collected or stored on our website. All payments are handled using Sage Pay as a secure hosted payment interface for the customer. Sage Pay takes complete responsibility for the online transaction, including the collection and encrypted storage of payment data.
7.2. Sage Pay is compliant to Payment Card Industry Data Security Standards (PCI DSS) level 1. This is the highest level of a set of standards to help protect businesses and shoppers from data theft and fraud. This applies for all types of card payments: online, by mail, over the phone or using card machines.
8. Payment Flow and Delivery Policy
8.1. Once full payment has been received by Serbus Ltd your order will be dispatched to your nominated delivery address. Delivery is usually within 1 – 3 days* and uses commercial delivery companies, such as UPS, royal Mail and Parcelforce.
8.2. *GETAC products are built to order so delivery times are predicted as 6-8 weeks from, payment. Actual delivery date will be confirmed approximately 7 days after confirmation of order.
9. Return / Refund / Cancellation Policy
9.1. If you change your mind about your purchase, please return the unused goods to us within 14 days and we will offer you an exchange or a full refund. GETAC products are built to order and therefore are non refundable.
9.2. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
10. Website Promotions and Sales
10.1. Serbus reserve the right to run website promotions and sales for time limited periods only. These promotions and sales are only available for website purchases.
11. Use of Website
11.2. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
12. Exclusion of Liability
12.1. We do not accept liability for any loss or damage that you suffer as a result of using this Website.
13. Law and Jurisdiction