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2nd Line System Support Engineer

Serbus is Recruiting a 2nd Line Engineer
Full Time
Salary: £21,000 – 25,000 + Pension + Holiday

About Serbus

Formed in 2010 and based in Hereford, Serbus Ltd specialise in “Securing the remote worker”, with our cornerstone being Enterprise Mobility Management.  We enable organisations to integrate mobile devices into their business process, covering initial design, procurement, integration, compliance and the ongoing fully managed service.

The Role

We have an exciting opportunity for a Systems Support Engineer (2nd Line) to join our agile team in developing and supporting our Mobile Security and Information Systems capability.  The role will include:

  • Work as part of an IT team to build and support operational systems
  • Work on Windows and Linux servers
  • Work on networks, including configuring firewalls, routers and switches
  • Work with Mobile Device Management and Secure Mobile applications
  • Mobile device setup and configuration including iOS, Android and Windows
  • Follow and work to existing business continuity and security processes
  • Provide customer technical support when required
  • Able to work within both Project and Service Delivery environments

What We Are Looking For

  • Windows Server 2012 or 2016 formal qualifications, which may include Domain Server, Active Directory, WSUS, Hyper-V and security
  • Qualification or experience for cloud based infrastructure, preferably AWS
  • A person with BTEC, A Level or similar qualification in an IT related subject
  • A minimum of 2 years experience working with Windows Server
  • CISCO or similar product qualifications or experience (e.g. CCNA).
  • Prepared to work with Serbus to gain UK Government Security Clearance
  • Experience of administrating Enterprise Mobility Management (any vendor)

Desirable Skills And Experience

  • Linux experience including IP Tables, OpenSSL, Strongswan
  • A strong grasp of network design, compliance and accreditation experience
  • Knowledge and experience of deploying PKI
  • IPSec VPN
  • Server virtualisation experience
  • Experience or qualifications from working within an ITIL service environment

Personal Characteristics

  • Energetic and enthusiastic
  • Excellent verbal and written communication skills in English
  • Excellent problem-solving skills / adept at providing a workaround
  • Able to work collaboratively within a team environment
  • Adaptable and flexible

Due to the nature of the work we do successful candidates will undergo the appropriate level of security clearance specific to their employment.

Please send your CV and covering letter to:
Russ Ticehurst, Director
Tel: 01432 870879

Other opportunities: 3rd Line Senior Systems Engineer



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